Account Manager at PatSnap

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Intellectual Property, Legal, Consumer Goods, EducationIndustries

Requirements

Proven experience managing accounts with measurable renewal or expansion targets (SaaS preferred)
Strong commercial acumen with the ability to identify and close growth opportunities
Excellent relationship-building and negotiation skills
Organized and proactive in using account planning frameworks to drive value-based outcomes
Comfortable managing multiple stakeholders and delivering under pressure
Strong listening, negotiation, and presentation abilities
A genuine interest in helping customers innovate and succeed

Responsibilities

Manage a portfolio of existing customers, acting as their main point of contact for all account-related matters
Drive renewals and achieve quarterly expansion targets
Build and maintain strong, long-lasting client relationships, ensuring Patsnap is delivering exceptional value to clients as quickly as possible
Proactively identify upsell and cross-sell opportunities, managing the entire expansion sales cycle end to end
Negotiate contracts and close agreements to maximize retention and expansion
Accurately forecast both renewals and expansion on a 90-day rolling basis
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Skills

Account Management

Customer Relationship Management

Sales Renewals

Expansion Sales

Negotiation

Client Portfolio Management

SaaS Sales

PatSnap

Intellectual property and innovation intelligence platform

About PatSnap

PatSnap offers a platform that helps businesses, inventors, and researchers understand patents and innovation. Its main product aggregates and analyzes data from patents, scientific literature, and market reports, enabling clients to make informed decisions about their R&D investments. PatSnap operates on a subscription model, providing various service tiers and educational courses to empower clients in leveraging their innovation data. The company's goal is to help clients drive business growth and maintain a competitive edge through effective use of intellectual property.

Singapore, SingaporeHeadquarters

2007Year Founded

$342MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consulting, EducationIndustries

501-1,000Employees