Account Manager, Corporate Subscriptions at Dow Jones

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, News, Business IntelligenceIndustries

Requirements

5+ years of experience
Strong ability to build and maintain relationships with clients
Experience acting as a trusted advisor to ensure customers maximize the value of the product
Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
Background in subscription-based sales or enterprise account management
Proficiency in Salesforce or other customer success platforms

Responsibilities

Drive renewals, reduce churn and upsell where appropriate within assigned account base
Act as a trusted advisor, maintain regular communication with customers
Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
Negotiate and close deals to meet and exceed revenue targets
Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
Manage pipeline via Salesforce
Provide training, resources, and best practices to maximize adoption
Address customer concerns and challenges proactively to drive future retention and growth
Achieve individual revenue targets
Gather customer feedback to enhance new product development
Drive renewals and reduce churn ensuring customers see value in product offering
Advocate for customers internally by working with product, support and marketing teams
Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
Stay up-to-date on Dow Jones suite of enterprise subscription solutions

Skills

Salesforce

Account Management

Sales

Lead Generation

Cold Calling

Negotiation

Pipeline Management

Customer Retention

Revenue Growth

Relationship Management

Upselling

Networking

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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