Account Manager at Moonpig

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Gifting, Experiences, E-commerceIndustries

Requirements

Proven experience in account management, ideally across 25+ partners in a marketplace or e-commerce setting
Track record of driving commercial growth and optimising partner performance
Strong negotiation and communication skills — confident working with internal and external stakeholders
Highly analytical, with strong command of dashboards and data-led decision-making
Familiar with automation, templates, and scalable processes (you’re not doing everything manually)
Naturally curious — you spot opportunities and push for innovation
Resilient and adaptable, with energy to thrive in a fast-moving environment
Excellent organisational skills and ability to juggle multiple priorities
Ambitious and experienced, thrive in fast-paced environments with autonomy

Responsibilities

Manage a portfolio of experience partners and deliver against growth, margin, and performance targets
Create and execute joint growth plans, campaigns, and promotional pushes
Analyse real-time performance data to identify trends, risks, and optimisation opportunities
Scale impact using automation, dashboards, email flows, and self-serve toolkits
Launch new products, run seasonal campaigns, and experiment with bundling, pricing, and positioning
Feed insight back into category strategy and suggest new growth initiatives
Collaborate with Marketing, Trading, and Ops to execute end-to-end campaigns
Work closely with other Account Managers to share learnings and scale best practices

Skills

Account Management

Partner Management

Growth Strategies

Performance Analysis

Data Analysis

Automation

Dashboards

Email Marketing

Campaign Management

Product Launches

Bundling

Moonpig

eCommerce platform for personalized cards and gifts

About Moonpig

Moonpig operates an eCommerce platform that focuses on personalized greetings cards, gifts, and flowers. Customers can create customized products for various occasions like birthdays, anniversaries, and new arrivals. The platform uses technology to ensure a smooth shopping experience, processing over 50 million orders each year. Unlike many competitors, Moonpig emphasizes customer satisfaction and timely delivery, which helps build loyalty among its users. The company's goal is to provide a convenient and enjoyable way for people to celebrate special moments with personalized items.

London, United KingdomHeadquarters

2000Year Founded

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Risks

Competition from free digital communication platforms may reduce demand for traditional cards.

Eco-conscious consumerism challenges Moonpig to offer more sustainable product options.

Economic uncertainty in key markets may reduce spending on non-essential personalized items.

Differentiation

Moonpig offers personalized greeting cards with customizable captions, unlike traditional cards.

The company integrates AI tools like AI handwriting for enhanced personalization.

Moonpig operates in multiple countries, including the UK, US, Australia, and the Netherlands.

Upsides

Increased demand for personalized digital experiences boosts Moonpig's growth potential.

AI integration enhances customer engagement and aligns with consumer interest in personalization.

Expansion of digital payment solutions facilitates smoother transactions and higher conversion rates.

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