Account Manager - Casablanca, Morocco at Upstream USA

Casablanca, Casablanca-Settat, Morocco

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mobile Technology, Performance Marketing, Telco, Insurance, Education, FMCG, RetailIndustries

Requirements

2-5 years of work experience in the fields of consulting, marketing, telecoms or information technology
BSc/MSc, preferably in a numerate discipline
Excellent client-facing and negotiation skills
Strong quantitative, analytical, and problem-solving skills
Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
Excellent written and spoken communication skills
Excellent command of Arabic, French, and English
Attention to detail
Results-driven
Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)
International perspective and cultural awareness
Ambitious, self-driven, dedicated, and flexible
Experience with budget management and cost control
Business development or account management experience
Solid understanding of Telco industry (VAS, Mobile advertising etc)
Marketing thinking and creative capability
Experience with mobile operators (considered as a plus)
Willingness to travel up to 20% of the time in the region (MENA)

Responsibilities

Ownership of the client relationship: On the ground key point of contact between the client and the rest of Upstream; ownership of important operational and mid-level client contacts; managing client expectations; building and securing client satisfaction
Commercial ownership of the account: Significant contribution in implementing the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments
Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and use of recruitment channels; accountable for client deliverables and all local market inputs
Working closely with internal teams to ensure the project plan is delivered on time
Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction
Identifying opportunities and upselling (services, new products, marketing inventory)
Identifying local partners and product opportunities
Constantly monitoring the local competition landscape and detecting potential risks

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementCommercial NegotiationContract NegotiationP&L ManagementInvoicingPerformance MonitoringOperational DeliveryLogistics CoordinationRegulatory ComplianceOmnichannel Marketing

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid and based in Casablanca, Morocco.

What experience is required for the Account Manager position?

Candidates need 2-5 years of work experience in consulting, marketing, telecoms, or information technology.

What key skills are needed for this role?

The role requires excellent client-facing and negotiation skills, strong quantitative, analytical, and problem-solving skills, and the ability to perform under pressure.

What education is required for this position?

A BSc/MSc, preferably in a numerate discipline, is required.

What kind of candidate is ideal for this Account Manager role?

The ideal candidate is ambitious, self-driven, dedicated, and flexible, with the qualifications listed in the requirements.

Upstream USA

Nonprofit improving contraceptive access nationwide

About Upstream USA

Upstream USA aims to reduce unplanned pregnancies by providing equitable access to a variety of contraceptive options through partnerships with healthcare centers across the U.S. The organization enhances reproductive care by offering training and resources to healthcare providers, enabling them to better serve patients at risk of unintended pregnancies. Unlike many competitors, Upstream USA focuses on data-driven strategies that have demonstrated measurable success, such as a 24% decrease in unplanned pregnancies in Delaware. The ultimate goal is to expand opportunities for individuals by decreasing the rate of unplanned pregnancies.

Oakland, CaliforniaHeadquarters

2014Year Founded

VENTURE_UNKNOWNCompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Professional Development Budget

Phone/Internet Stipend

Risks

Potential backlash from conservative groups could impact partnerships and funding.

Increasing competition in the reproductive health sector may challenge Upstream USA's market position.

Changes in federal funding priorities could affect grants and donations availability.

Differentiation

Upstream USA partners with healthcare centers to enhance contraceptive care access.

The organization uses data-driven strategies for sustainable reproductive health outcomes.

Upstream USA provides training and resources to healthcare providers for comprehensive contraceptive options.

Upsides

Telehealth expansion allows Upstream USA to reach more patients remotely.

AI integration enhances data-driven decision-making for optimizing contraceptive care strategies.

Public-private partnerships in healthcare expand Upstream USA's reach and resources.

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