Account Manager at Adyen

Stockholm, Stockholm County, Sweden

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

1-3 years of full-time work experience in a client-facing, commercial role, like account management
Proactive and adaptable
Strategic thinker with a hands-on mentality
Enjoys engaging others and developing strong working relationships internally and externally with customers
Natural-born networker and self-starter
Strong communication skills to organize and lead customer meetings in person, over the phone, or online
Passionate about working on a wide portfolio of accounts and learning about many aspects of the payments industry
Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
Strong time management skills and constantly looking for ways to work efficiently
Analytical and data-driven thinker comfortable with spreadsheet analysis and technical discussions about payments

Responsibilities

Collaborate closely with other Account Managers on many different accounts across a wide range of industries
Manage relationships by ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn
Drive commercial discussions for joint accounts while striving to meet strategic and financial targets
Prioritize and manage short- and long-term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant
Serve as a feedback loop for customers internally

Skills

Key technologies and capabilities for this role

Account ManagementCustomer Relationship ManagementStrategic ThinkingPayments IndustryCross-functional CollaborationCustomer Success

Questions & Answers

Common questions about this position

Is this Account Manager role remote or based in a specific location?

The role is based in Stockholm and requires joining the team there.

What salary or compensation does the Account Manager position offer?

This information is not specified in the job description.

What key skills are needed for the Account Manager role?

The role requires being proactive, adaptable, a strategic thinker with hands-on mentality, commercial acumen, project management skills, and the ability to collaborate in a global, multicultural team.

What is the company culture like at Adyen for the Account Management team?

Adyen fosters a fast-paced, highly entrepreneurial environment with autonomy, collaboration among motivated individuals, a pooled team approach focused on efficiency and proactivity, and a culture where winning is more important than ego.

What makes a strong candidate for the Account Manager position?

A strong candidate is proactive, adaptable, a strategic thinker with hands-on mentality, eager to deliver outstanding customer experiences to mid-sized fast-growth merchants, and excited to collaborate with a global team to drive commercial growth.

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Global exchange program

Adyen+

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Normal course of life

Risks

Increased competition from Spendesk in the European market threatens Adyen's market share.

BNPL expansion may lead to regulatory scrutiny in consumer protection-focused regions.

Collaboration with Doctolib exposes Adyen to healthcare data privacy and security risks.

Differentiation

Adyen offers a unified platform for online, in-store, and mobile payments.

The company holds acquiring licenses, allowing direct payment processing without third-party banks.

Adyen's AI-powered Uplift suite optimizes payment conversion and fraud management.

Upsides

Partnership with Intuit expands reach among UK small and mid-market businesses.

Collaboration with Affirm taps into a $185 billion BNPL market opportunity.

Adyen's healthcare partnerships open new revenue streams in the European market.

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