Account Manager at Uniphore

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Enterprise Software, TechnologyIndustries

Requirements

7+ years of sales experience at the Enterprise level
Extensive experience selling enterprise SaaS/Cloud based solutions to C-levels with enterprise accounts
Contact center enterprise sales experience
Proven success with transformational selling and strategy
Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment
Maintain accurate and timely customer, pipeline, and forecast data
Bachelor's degree in business or other related field, or equivalent (MBA preferred)
Ability to work with people at all levels inside and outside the company
Strong negotiation and persuasion skill-set
A rolodex of economic buyers and influencers at multiple organizations in North America, developed through a trusted advisor relationship
Strong technical understanding of sales tools like Microsoft Office and leading sales platforms like SFDC, Clari, Outreach etc
Experience in communicating value to customers at the highest levels

Responsibilities

Aggressively build high quality / sustainable pipeline within your assigned vertical or verticals
Land 3 - 5 new logos per year and build the base to expand the team
Establish relationships with key business stakeholders, align budgets and timelines to effectively move deals through the pipeline
Build strong business cases for clients to fully communicate the problems and opportunities internally and externally
Execute a value based selling process focused on industry problems and implications
Exhibit an in-depth knowledge of customer and prospect base including requirements and trends
Collaborate with field sales on strategic accounts for large deals as required to accelerate early stage pipeline and develop close plans
Drive and deliver effective demonstrations and proposals
Track and manage all pipeline, opportunity and account activities
Develop a winning sales strategy to consistently meet and exceed revenue targets within the assigned vertical / verticals

Skills

Pipeline Development

Value Based Selling

Account Management

Sales Strategy

Deal Execution

Stakeholder Relationship

Business Case Development

Sales Demonstrations

Revenue Targets

B2B Sales

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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