8x8

Account Executive, Enterprise NorthWest region CCaaS

California, United States

8x8 Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor’s degree in a relevant field and have a proven track record in selling Unified Communications and Contact Center solutions, with a focus on enterprise accounts exceeding 1,500 employees. Strong sales skills, understanding of sales methodologies, and experience with proposal, contract, and installation processes are required, along with the ability to meet or exceed sales objectives and participate in ongoing sales training.

Responsibilities

The Enterprise Account Executive will be responsible for prospecting new business in partnership with the sales development representative, developing a deep understanding of customer needs and designing solutions to meet those needs, closing deals through price and term negotiations, managing the entire sales cycle, and maintaining thorough knowledge of 8x8’s products and services. They will also develop account-specific plans to optimize sales, identify and resolve customer issues, and contribute to regular sales forecasting.

Skills

Unified Communications
Contact Center solutions
Sales methodologies
Customer needs analysis
Account planning
Negotiation
Prospecting
Solution design
CRM
Sales forecasting

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Key Metrics

Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.

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