Account Manager at Deliveroo

Doha, Doha, Qatar

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, E-commerce, F&BIndustries

Requirements

Proven experience in account management, business development, or strategy, preferably within food delivery, F&B, or e-commerce
Exceptional analytical and problem-solving skills; advanced proficiency in Excel
Demonstrated ability to manage complex portfolios independently, meeting or exceeding revenue and retention targets
Strong commercial acumen with experience in contract negotiation and ROI-driven decision-making
Excellent written and verbal communication skills in Arabic and English
Proactive, data-led, and results-oriented mindset with a passion for improving partner success
Team player who thrives in fast-paced, cross-functional environments

Responsibilities

Independently manage a diverse portfolio of high-value restaurant partners, ensuring strong growth and sustainable performance
Develop and execute tailored business strategies based on data insights to maximize partner sales, retention, and satisfaction
Identify opportunities for category expansion, new business initiatives, and portfolio optimization
Lead quarterly business reviews (QBRs) and performance deep-dives with partners, providing actionable insights and strategic recommendations
Own commercial outcomes for your portfolio, including revenue targets, promotional ROI, and profitability metrics
Use data analysis tools (Excel, Looke) to identify trends, optimize pricing, and assess campaign performance
Lead negotiation and execution of partner-funded or co-marketing campaigns to drive incremental order volume

Skills

Key technologies and capabilities for this role

Account ManagementBusiness DevelopmentExcelLookerData AnalysisContract NegotiationQBRCommercial StrategyROI Analysis

Questions & Answers

Common questions about this position

What benefits does Deliveroo offer?

Deliveroo offers benefits including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off for a charitable cause. Benefits differ by country and are country-specific; ask your recruiter for more information.

Is this role remote or hybrid?

The role is hybrid.

What skills are required for the Account Manager role?

Required skills include proven experience in account management, business development, or strategy (preferably in food delivery, F&B, or e-commerce), exceptional analytical and problem-solving skills with advanced proficiency in Excel, strong commercial acumen with contract negotiation experience, and excellent communication skills in Arabic and English.

What is the company culture like at Deliveroo?

Deliveroo prioritizes employee welfare, diversity, equity, and inclusion, and values team players who thrive in fast-paced, cross-functional environments.

What makes a strong candidate for this Account Manager position?

Strong candidates have proven experience managing complex portfolios independently, meeting revenue and retention targets, a proactive data-led mindset, and the ability to act as a trusted advisor and strategic collaborator.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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