Account Manager at Arrow Electronics

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Supply ChainIndustries

Requirements

Typically requires a 4-year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience
Key customer interface – needs to have all the communication “soft skills” and be comfortable to present at all levels
Ability and willingness to deliver bad news and have a solution to improve
Empowered with internal authority across the org, acts as a team leader representing their customer accounts
Ability to independently self-manage without extra management involvement or oversight
Experience creating, interpreting, and managing Bills of Materials (BOMs) to support accurate quoting, project planning, and cross-team coordination
Proactive approach to account management with an emphasis on automation
Exemplify leadership skills by being able to thoroughly train operational processes for the offshore support team
Project Management experience when approaching customer support
Developed organizational and time management skills

Responsibilities

Serves as lead for account support team, including training on account support details and internal alignment of daily tasks
Coordinating numerous team members to maintain overall OTD, timelines, and schedules—removing barriers to success
Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service needs; leads complex cross-functional global projects to support short/long-term improvements
Accountable for the overall health of the relationship from both customer and Arrow perspective; manages, monitors daily, and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues
Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries
Work with the business team in contract renewals, extensions, and scope change activities
Develop, implement, and manage customer success strategies to identify and resolve operational / service matters, working cross-functionally to drive improvements
Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans
Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process/service delivery
Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones
Key speaker and organizer of QBRs as we steer to short and long-term improvement

Skills

Account Management

Stakeholder Management

Cross-Functional Leadership

Project Management

Customer Relationship Management

NPI

QBR

Financial Metrics

Contract Negotiation

Strategic Planning

OTD Management

Forecasting

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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