Account Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified (Implied: Competitive - Series C Company)

Clipboard Health exists to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent. Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here.

About the Role

An indispensable component of Clipboard Health’s marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard Health and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility. If you’re an avid problem solver, great communicator, and diligent executor, Clipboard Health is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers, while continuing to sharpen your business acumen.

Responsibilities

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices.
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows in order to build meaningful relationships.
• Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows.
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering.
• Work cross-functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers.

Beyond the Basics (Success Factors)

• Extreme Ownership: The buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly.
• Extreme Curiosity: You ask “why” 3-5 times in a row for the same problem, digging and digging and not being satisfied.