Key Account Manager

Employment Type: Full time

Location: San Francisco Area

Position Overview

iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. We are looking for a Key Account Manager to provide superior support to grow, nurture, and maintain iRhythm’s highest-volume accounts. In this role, you will cultivate and sustain long-term customer relationships while meeting and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate with iRhythm’s Marketing, Customer Care, and Clinical Operations teams. As a Key Account Manager, you will be the customer's primary escalation and intervention point of contact.

Responsibilities

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.
• Liaise with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.).
• Act promptly to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology.
• Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts.
• Develop action plans to improve account performance.

Requirements

• A Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.
• Self-directed and proactive.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with t... (information truncated)

About iRhythm

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.

We are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change, and help one another. We are Thinking Bigger and Moving Faster.