Account Manager at Dow Jones

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Publishing, Financial ServicesIndustries

Requirements

A minimum of four years sales experience
Proven track record of success in selling solutions to corporate or financial customers
Ability to develop strong business relationships in a phone-based and in-person environment
Strong level of business understanding for the industries covered in their set of customers

Responsibilities

Manage a book of business (typically 30-40 companies) and prospect for new business
Retain and grow existing contract revenue within assigned customers
Generate new streams of Dow Jones revenue by meeting new business targets through sales of products and services addressing prospects' business needs
Identify prospects by completing territory analysis, identifying potential buying centers, roles, and individuals, and developing/executing a plan to grow the territory
Maintain good levels of customer satisfaction through regular communication and build solid working relationships with customers
Develop and execute a plan to manage all account renewals, initiating communication at the right time and fulfilling contractual obligations
Handle all areas of account management, including developing account understanding, understanding clients' businesses, resolving issues timely, and understanding competitor solutions and client needs
Ensure appropriate levels of customer training and awareness through personal efforts and partnering with the Account Development Team (rollout and adoption)
Identify opportunities for increased revenue within accounts (up-selling and cross-selling) and engage Sales Specialists as appropriate to close deals
Work on retention, teamwork, and initiate sales activity with new buying centers independently or with Sales Specialists

Skills

Key technologies and capabilities for this role

Account ManagementB2B SalesSales ProspectingClient Relationship ManagementRevenue GrowthCustomer RetentionTelephone SalesEmail Outreach

Questions & Answers

Common questions about this position

What is the typical number of companies an Account Manager handles?

The Account Manager typically manages between 30 and 40 companies, depending on geography and industry sectors covered.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the key responsibilities of the Account Manager role?

The role involves managing a book of business of 30-40 companies, retaining and growing existing revenue, prospecting new business, maintaining customer relationships via phone, email, and in-person meetings, and meeting new business targets.

What is the company culture like at Dow Jones?

Dow Jones is a global provider of news and business information with over 130 years of history, home to leading publications like the Wall Street Journal, and the B2B and Operations team provides services to financial institutions, corporations, universities, government agencies, executives, and business professionals.

What skills make a strong candidate for this Account Manager position?

Strong candidates will have the ability to develop business relationships via phone and in-person, a strong level of business understanding for customer industries, skills in territory analysis, prospecting, retention, renewals, and achieving sales targets.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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