Account Manager at Deliveroo

Brussels, Brussels, Belgium

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, HospitalityIndustries

Requirements

Passionate about food, love restaurants and highly methodical with a strong sense of the commercial side of a business
1-2 years of Account management experience
Good knowledge of the restaurant industry
Commercial: Know how to negotiate, anticipate sales discussions, and maintain a quality portfolio (contractual discussions, negotiations to set up sales tools, etc.)
Analytical - able to analyse data to improve performance for store partners
Love being out in the field, and involved in everything that's operational in the area
Customer-centric - focused on customers. Use quantitative and qualitative data to build a service that is operationally excellent for customers
Native or fluent in either Dutch or French - and a good understanding of second language + English

Responsibilities

Developing and managing long term strategic partnerships with national restaurant brands
Ensuring delivery of tailored partner specific projects to fulfil agreed goals from inception to implementation
Monitoring and analysing performance of partner specific KPIs, preparing and presenting partner performance review meetings with senior stakeholders
Increasing revenue from existing accounts by consulting on best practice and developing partner strategies
Working cross functionally within the business to optimise partnerships, leading all aspects internally and externally
Manage the relationship with a large number of restaurant partners in order to ensure a win-win collaboration all over Belgium
Liaise between Deliveroo and restaurant partners in Belgium
Work onsite from offices in Brussels and on the road visiting portfolio of partners

Skills

Key technologies and capabilities for this role

Account ManagementPartnership DevelopmentKPI AnalysisRevenue GrowthNegotiationContract ManagementPerformance ReviewsStakeholder ManagementCommercial StrategyRestaurant Industry

Questions & Answers

Common questions about this position

What is the compensation for this Account Manager role?

The position offers a market-based salary along with benefits including a MacBook, phone cost reimbursement, health insurance (Alan), company car, meal vouchers, and fee for sport activities.

Is this a remote or hybrid role, and where is it located?

This is a hybrid role based in Brussels, requiring onsite work from the offices and travel to visit restaurant partners.

What skills and experience are required for the Account Manager position?

Requirements include 1-2 years of account management experience, good knowledge of the restaurant industry, commercial skills for negotiation and sales, analytical abilities to analyze data and improve performance, customer-centric focus, and native or fluent Dutch or French with good understanding of the second language plus English.

What is the company culture like at Deliveroo?

Deliveroo is a fast-growing startup changing the food delivery landscape, with teams passionate about food, innovation, and building diverse workplaces that represent the world without judgment on gender, race, sexuality, or religion.

What makes a strong candidate for this Account Manager role?

Strong candidates are passionate about food, love restaurants, have 1-2 years of account management experience, strong commercial and analytical skills, enjoy field work, are customer-centric, and fluent in Dutch or French with good English.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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