Account Manager
FormstackSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Software, SalesIndustries
Requirements
Candidates should possess 2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers, startup experience is a plus, commercial aptitude demonstrated through a track record of growing revenue by renewing contracts and expanding accounts through upsells, experience with an upsell or revenue quota is preferred, technical aptitude to learn technical topics and be a technical operator, and excellent communication skills both internally and externally with a proven ability to develop relationships with customer executives.
Responsibilities
The Account Manager will serve as the main point of contact for 45-50 customers, managing relationships throughout the customer lifecycle, including renewals and expansions, own quarterly renewals forecasting, proactively identifying risks and offering solutions to preserve net dollar retention, identify and track upsell opportunities in Salesforce to increase account value and revenue, lead QBRs, providing performance insights on fraud trends and industry updates for a portfolio of 45-50 customers, and support customers in using Forter’s products effectively through training and platform enablement.
Skills
Account Management
Customer Success
Sales
Renewal Forecasting
Upselling
Revenue Quota
Salesforce
Fraud Trends
Industry Updates
Communication Skills
Relationship Development
Technical Aptitude
Forter
Fraud prevention and identity protection services
About Forter
Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.
New York City, New YorkHeadquarters
2013Year Founded
$513.6MTotal Funding
SERIES_FCompany Stage
Cybersecurity, Financial ServicesIndustries
501-1,000Employees