Account Manager 1, Enterprise Direct Sales at Comcast

Plymouth, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Consistent exercise of independent judgment and discretion in matters of significance
Understand Comcast's Operating Principles and apply them to job performance
Own the customer experience by prioritizing customers and providing seamless digital options
Be knowledgeable and enthusiastic about Comcast's technology, products, services, and digital tools
Collaborate effectively as part of a team and be open to new ideas
Participate actively in the Net Promoter System through huddles, call backs, and feedback
Drive results and growth
Support a culture of inclusion
Do what's right for colleagues, customers, investors, and communities

Responsibilities

Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities
Renew customer contracts to protect and grow existing revenue streams
Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts
Initiate and deliver proposed solutions to meet customer needs related to Advanced Voice, Metro Ethernet, or other Business Class products
Maintain customer satisfaction and serve as the primary escalation point for customer issues
Manage the cultivation, execution, and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment
Collaborate with Sales, Finance, and Operations leadership to develop account management plans and strategies to optimize sales and retention
Position and sell Comcast Business Class services across multiple organizational levels, including C-level and Executive personnel
Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with Region, Division, and Corporate goals
Provide strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers
Develop and manage overall account strategies, including identification of incremental revenue opportunities and retention of embedded base services
Handle overall customer relationship management and customer satisfaction, delivering annual revenue and retention objectives
Perform other duties and responsibilities as assigned

Skills

account management

sales leadership

revenue growth

customer relationship management

contract renewal

sales quota

Metro Ethernet

Advanced Voice

Business Class products

escalation management

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

Land your dream remote job 3x faster with AI

Try Jobo Free