Account Manager 1, Enterprise Direct Sales-2 at Comcast

Jacksonville, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Ability to meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities
Capability to renew customer contracts to protect and grow existing revenue streams
Regular account contact maintenance to ensure positioning and alignment of Comcast Business Services
Skill in initiating and delivering proposed solutions for Advanced Voice, Metro Ethernet, or other Business Class products
Experience serving as primary escalation point for customer issues and maintaining customer satisfaction
Proficiency in managing cultivation, execution, and delivery of sales and services to Enterprise and mid-market accounts
Ability to collaborate with Sales, Finance, and Operations leadership to develop account management plans
Competence in positioning and selling services to C-level and Executive personnel
Expertise in managing revenue, sales opportunities, quota, funnels, and forecasts aligned with regional, divisional, and corporate goals
Exercise of independent judgment and discretion in significant matters
Regular, consistent, and punctual attendance, with flexibility for nights, weekends, variable schedules, and overtime
Understanding and application of Operating Principles, customer experience ownership, product knowledge, teamwork, Net Promoter System participation, results-driven approach, inclusion culture support, and ethical conduct

Responsibilities

Provide strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers
Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services
Manage overall customer relationship management and customer satisfaction, delivering annual customer revenue and retention objectives
Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities
Renew customer contracts to protect and grow existing revenue streams
Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts
Initiate and deliver proposed solutions to meet customer needs related to Advanced Voice, Metro Ethernet, or other Business Class products
Maintain customer satisfaction and serve as the primary escalation point for customer issues
Manage the cultivation, execution, and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment
Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans and overall strategy to optimize sales and retention
Position and sell Comcast Business Class services across multiple organizational levels, including C-level and Executive personnel
Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with Region, Division, and Corporate goals
Perform other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

account managementsales leadershiprevenue growthcustomer relationship managementcontract renewalsales quotaMetro EthernetAdvanced VoiceBusiness Class productsescalation management

Questions & Answers

Common questions about this position

What is the salary or compensation for this Account Manager position?

This information is not specified in the job description.

Is this Account Manager role remote or does it require office presence?

This information is not specified in the job description.

What skills are required for the Account Manager role?

Key skills include strategic account management, financial sales leadership, customer relationship management, sales quota achievement, and the ability to sell to C-level executives while exercising independent judgment.

What is the company culture like at Comcast for this role?

Comcast emphasizes passion for teamwork, innovation in media and technology, operating principles, and owning the customer experience, with a fast-paced environment driven by remarkable people.

What makes a strong candidate for this Account Manager position?

Strong candidates demonstrate experience in strategic account management, exceeding sales quotas, building C-level relationships, ensuring customer satisfaction, and collaborating across Sales, Finance, and Operations teams.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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