Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Textile Care, LaundryIndustries
Requirements
- Positive, proactive approach and willingness to learn new skills
- Good communication and relationship-building skills
- Comfort working independently and managing your own day
- Current driver’s licence and comfort with light travel (occasional overnights)
- Experience in trades, technical servicing, or maintenance work (preferred)
- Experience in customer service or account support roles (preferred)
- Experience in hospitality, facilities, or industrial environments (preferred)
Responsibilities
- Service and support a set group of customers across Auckland and the Waikato region
- Provide technical advice, training and recommendations to improve wash results
- Audit and maintain Ecolab dosing systems, using data to optimise performance
- Identify and solve equipment issues using practical know-how
- Work with a supportive team and help customers meet their goals
- Spot opportunities to improve customer operations and introduce innovations
- Build genuine relationships with customers and their teams
- Keep dosing equipment running smoothly and safely
- Help laundries get the best results through great chemistry and smart processes
- Solve technical challenges and find better ways of doing things
Skills
Account Management
Customer Service
Technical Support
Equipment Maintenance
Water Quality Testing
Dosing Systems
Troubleshooting
Staff Training
Auditing
Relationship Building
Ecolab
About Ecolab
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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