Sr. Manager, Account Management, Commercial
ZipSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Business ServicesIndustries
Requirements
Candidates should have 5+ years of experience working as a customer service agent or equivalent, and 3+ years of experience working as a team-lead or manager, with experience in managing or leading a customer-facing team, preferably in account management or client success. They should possess the ability to manage multiple tasks and priorities efficiently, ensuring client inquiries are responded to within SLAs, proficiency with ticketing systems such as HubSpot, strong reporting skills, and the ability to work in a U.S. timezone overlap (at least 4–6 hours/day).
Responsibilities
The Account Management Team Lead will provide coaching and feedback to team members to foster professional growth and improve performance, ensuring that the team adheres to all service level agreements (SLAs) and client expectations. They will oversee the daily management of client-facing tax-related inquiries, ensuring all tickets are cleared (Inbox Zero) by the end of each day, assist Account Managers in resolving client inquiries and escalating technical issues, identify and flag recurring client pain points or systemic issues, track and report on team performance, and act as an escalation point for any sensitive or difficult client interactions.
Skills
Customer Service
Account Management
Team Leadership
Client Success
Ticketing Systems
HubSpot
Communication Skills
Time Zone Coordination
doola
Assists global entrepreneurs with U.S. business formation
About doola
Doola helps international entrepreneurs set up and manage their businesses in the United States. They provide services that simplify the process of incorporating a business, accessing U.S. payment systems, and ensuring compliance with legal requirements. Doola assists clients by obtaining necessary documents like the Employer Identification Number (EIN) and guiding them through state regulations. Unlike many competitors, Doola offers a free 10-minute consultation to attract clients and has a custom dashboard for easy access to important documents. Their goal is to make it easier for global entrepreneurs to navigate the complexities of starting a business in the U.S. and to support them as they grow.
Key Metrics
New York City, New YorkHeadquarters
2020Year Founded
$11.7MTotal Funding
EARLY_VCCompany Stage
Consulting, Enterprise Software, LegalIndustries
51-200Employees