Project Manager Lead

Position Overview

• Location Type: Remote (United States) / NYC Headquarters
• Job Type: Full-Time
• Salary: Not specified

As a Project Manager Lead at Olo, you'll play a crucial role in the Customer Experience Team, guiding restaurant brands through the Olo Platform implementation process. You’ll manage the relationship with customers, collaborate with internal stakeholders, and ensure successful project outcomes. You’ll contribute to change management initiatives and identify process improvements to deliver a seamless customer experience. You will report to the Team Lead Project Manager.

Requirements

• 5+ years of experience as an Account/Project Manager or related field (SaaS or industry experience preferred)
• Experience in project management methodologies
• Strong focus on providing excellent hospitality and customer service
• Demonstrated ability to collaborate effectively with cross-functional teams
• Experience navigating change and supporting implementation teams

Responsibilities

• Manage a portfolio of projects with varying levels of complexity.
• Align internal project stakeholders with customer objectives.
• Champion change management initiatives and support implementation team members.
• Monitor the full project lifecycle from start to finish.
• Develop complex project plans based on contract scope and schedules.
• Actively participate in resolving key issues presented by customers, project managers, and implementation team members.
• Provide recommendations on initiatives to improve implementation velocity.
• Demonstrate effective collaboration with cross-functional teams (including customers and Olo functional representatives).
• Engage with customer stakeholders to identify business and process needs.
• Conduct frequent reviews to ensure project deliverables are on track.
• Assist customers with the identification and execution of their unique goals.
• May be required to conduct work associated with Professional or Managed Services agreements.

Application Instructions

• Not specified in the provided text. Please refer to Olo's careers website for application instructions.

Company Information

• Company: Olo
• Industry: SaaS (Software as a Service) - Accelerating digital transformation in the restaurant industry.
• Description: Olo is a leading SaaS platform helping restaurants deliver personalized and profitable guest experiences through digital ordering, payment, and guest engagement solutions.