Olo

Project Manager Lead

New York, New York, United States

Olo Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS)Industries

Requirements

Candidates should possess 5+ years of experience as an Account/Project Manager or in a related field, with experience in SaaS or a relevant industry.

Responsibilities

As a Project Manager Lead, you will manage a portfolio of projects, align internal stakeholders with customer objectives, champion change management initiatives, monitor the full project lifecycle, develop complex project plans, resolve key issues, provide recommendations for process improvements, engage with customer stakeholders, adhere to project scoping, conduct frequent reviews, assist customers with goal identification, and potentially conduct work associated with Professional or Managed Services agreements.

Skills

Project Management
SaaS
Change Management
Customer Service
Cross-functional Collaboration
Implementation
Process Improvement

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

Key Metrics

New York City, New YorkHeadquarters
2005Year Founded
$176.4MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
401(k) Company Match
Home Office Stipend
Company Equity
Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.
Olo's reliance on partnerships poses risks if partners face operational difficulties.
Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.
Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.
Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.
The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.
Olo's relocation to One World Trade Center signifies growth and increased market presence.

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