Tax Manager
Earnest120,000 - 140,000 USD/year
- Full Time
- Senior (5 to 8 years)
$130,000 – $155,000Compensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
Candidates should have 3+ years managing teams of tax professionals in a high-volume tax practice, ideally in a remote environment, 5+ years of tax preparation experience with active EA or CPA credential and a valid PTIN, strong knowledge of tax compliance rules with experience reviewing individual and business returns for accuracy, proven ability to lead high-performing teams and foster a supportive culture, experience using professional tax software, and strong technical aptitude.
Responsibilities
The Tax Operations Manager will lead a remote team of tax experts who prepare returns and deliver video tax consultations for april customers, oversee daily tax practice operations, including capacity management, productivity, funnel performance, customer escalations and adherence to SLAs, drive team performance to consistently meet or exceed KPI targets for customer satisfaction, service quality, and operational efficiency, build a productive, high-energy, and supportive team culture that aligns with april’s values, develop systems and workflows to drive consistency, compliance, and efficiency, act as the voice of the customer—surfacing pain points, team insights, and opportunities for improvement to product, engineering, and operations teams, and collaborate cross-functionally to test, launch and improve products, services, and expert tools.
Skills
Tax preparation
Tax compliance
Team management
Remote team leadership
Process development
Customer service
Cross-functional collaboration
KPI management
April
Integrated tax filing for financial apps
About April
April simplifies the tax filing process by integrating it into existing financial applications like banking and payroll. Users can import their financial data with a single click, which saves time and reduces the hassle of manual entry. As an IRS Authorized e-file provider, April allows clients to electronically file their tax returns securely. The company stands out from competitors by offering transparent pricing with no hidden fees, ensuring clients know exactly what they will pay upfront. April caters to a wide range of clients, including parents, students, and workers, and guarantees maximum refunds, providing peace of mind that clients will receive the best possible outcome from their tax returns. The goal of April is to make tax filing easier and more accessible for everyone.
Key Metrics
New York City, New YorkHeadquarters
2021Year Founded
$38.9MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
51-200Employees