[Remote] Manager, Provider Engagement at Imagine Pediatrics

North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PediatricsIndustries

Requirements

Passionate and committed to reimagining pediatric health care and supporting children with complex medical conditions
5+ years in provider engagement, network relations, or healthcare outreach
2–3+ years leading teams in a fast-paced, metrics-driven environment
Prior leadership experience hiring, mentoring, and managing direct reports
Strong operational management and process improvement skills

Responsibilities

Partner with the Senior Director of Network Development to launch new markets and optimize existing ones
Lead day-to-day workflow and process improvements to ensure efficient provider engagement operations
Identify and resolve operational bottlenecks; proactively implement solutions that enhance efficiency and outcomes
Collaborate cross-functionally to remove barriers, align priorities, and ensure seamless workflows
Partner with the Data & Analytics team to evolve Tableau dashboards and KPIs that track outreach, contracting, and enrollment outcomes
Leverage tools and systems to streamline outreach, contracting, and relationship management activities
Monitor enrollment targets, provider engagement, and market performance; develop strategies for course correction or service recovery where needed
Drive accountability toward quarterly goals through regular reporting, insights, and performance reviews
Elevate provider feedback to leadership and ensure timely follow-up
Collaborate closely with the Patient Engagement function to ensure seamless coordination, aligned priorities, and effective communication between teams to support enrollment and provider relationship goals
Lead, coach, and develop Provider Engagement Specialists (PES) to achieve and exceed performance targets
Performance manage team members by setting clear expectations, coaching for improvement, and addressing low performance through structured development plans and accountability measures
Hold regular team meetings to review performance, share best practices, and troubleshoot roadblocks
Oversee training, onboarding, and professional development for new and existing team members
Represent Imagine in meetings with Practice Managers, PCPs, and provider stakeholders, articulating our business model and demonstrating impact through qualitative and quantitative data
Build and maintain high-touch relationships with key providers, ensuring satisfaction and continuity of partnerships

Skills

Key technologies and capabilities for this role

Provider EngagementNetwork DevelopmentTeam LeadershipProcess ImprovementPerformance MonitoringKPIsTableauData AnalyticsRelationship ManagementContractingOutreachWorkflow OptimizationCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this position remote, and what travel is required?

This role is fully remote but requires up to 20% travel to Imagine Pediatrics locations, with preference for candidates in North Carolina, New York, or Florida.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills and experiences are required for the Manager, Provider Engagement role?

The role requires strong team leadership and coaching skills, expertise in process and systems improvement, performance monitoring with KPIs and tools like Tableau, and relationship management with providers.

What is the company culture like at Imagine Pediatrics?

Imagine Pediatrics emphasizes compassion, creativity, and an unwavering commitment to children with medical complexity, enhancing existing care teams with 24/7 virtual and in-home support.

What makes a strong candidate for this position?

Strong candidates will have experience leading teams to meet enrollment and performance goals, driving process improvements, monitoring KPIs, and managing provider relationships, particularly with preference for location in NC, NY, or FL.

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees