Account Manager
VantageSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Real Estate, BiotechnologyIndustries
Requirements
Candidates should possess at least 3 years of experience in customer service, client support, or operations, preferably within the tech, real estate, or hospitality industries. Strong organizational and time management skills are required, along with excellent written and verbal communication skills in English. A tech-forward mindset and the ability to quickly learn internal tools such as Salesforce, Zendesk, and experience with email marketing platforms, Google Workspace, and CRM tools are also preferred.
Responsibilities
The Account Management Associate will monitor and respond to homeowner communication, collaborate with cross-functional teams to improve workflows and ensure a premium homeowner experience, manage Zendesk inboxes for the Account Management team, assist in prioritizing tickets, update and maintain market reporting, support owners with bookings and discounts, support homeowner referral processes, provide technical assistance with the Lighthouse owner portal, escalate issues, coordinate meetings, follow up on action items, help manage property access issues, fulfill homeowner requests for tax documents, and assist in navigating compliance needs.
Skills
Customer Service
Client Support
Operations
Zendesk
Time Management
Communication
Technical Assistance
Problem Solving
Real Estate
Hospitality
Data Entry
Reporting
AvantStay
Luxury short-term rental management platform
About AvantStay
AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.
Key Metrics
West Hollywood, CaliforniaHeadquarters
2017Year Founded
$185.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Real EstateIndustries
201-500Employees