Account Executive - Strategic

Job Description: Account Executive, Enterprise

Employment Type: Full-time Location Type: Remote

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives, create better experiences for their customers and employees, and help them grow. Software is a choice that can make or break a business, creating better or worse experiences and propelling or throttling growth. Business software has become a blocker instead of a way to get work done.

There’s another option: Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.

Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As an Account Executive, Enterprise, you will be a key driver in expanding Freshworks’ footprint within Enterprise organizations. This role focuses on engaging multiple stakeholders, delivering customized ITSM and EX solutions, and empowering enterprises to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles.

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for enterprise clients, demonstrating how Freshworks’ solutions enhance productivity and employee engagement.
• Stakeholder Management: Collaborate with diverse decision-makers across departments to address their unique challenges and deliver impactful outcomes.
• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles.
• Customized Engagements: Create and present compelling value propositions that align with enterprise customer goals and budgets.
• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless end-to-end experiences for prospects and clients.

Qualifications

• Experience:
  • 5–8 years of proven success in SaaS enterprise sales.
  • Strong experience in ITSM and EX solution selling.
• Expertise:
  • Advanced knowledge of SaaS platforms and their role in driving enterprise efficiency.
  • Hands-on experience with departmental ITSM solutions and advanced EX platforms designed to enhance productivity and employee engagement.
• Skills:
  • Mastery in solution selling and pipeline management.
  • Strong analytical abilities to assess customer needs and provide tailored recommendations.
• Traits:
  • Collaborative, analytical, and persistent in navigating complex sales cycles and securing high-value deals.
• Mindset:
  • Customer-centric with a passion for empowering enterprises through transformative software solutions.

Additional Information

Compensation & Benefits

• Salary Range: $127,800 — $183,655 USD (Annual Base) + Variable Compensation
  • Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
• Benefits:
  • Multiple options for dental, medical, vision, disability, and life insurances.
  • Equity + ESPP
  • Flexible PTO
  • Flexible spending
  • Commuter benefits
  • Wellness benefits
  • Adoption and parental leave benefits

Company Culture

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, and ethnicity. We are committed to providing an inclusive environment.