Account Executive – New Verticals at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Grocery, RetailIndustries

Requirements

Experience in account management, partner onboarding, or customer success, ideally in a fast-paced environment
Strong project management skills with the ability to coordinate across multiple stakeholders and priorities
Excellent communication skills with the ability to build strong partner relationships
Commercial mindset with the ability to analyse sales data and translate it into actionable insights
Comfortable working in a dynamic, high-growth business where challenges often require creative solutions

Responsibilities

Act as the link between Business Development Managers and the NPX team to ensure seamless onboarding for new partners
Support new partner launches by ensuring menus, imagery, tagging, and backend setup are accurate and high-quality
Guide partners through onboarding, providing clear communication and support at every stage
Educate partners on how to drive growth on Deliveroo, sharing marketing and operational best practices
Monitor partner sales performance during the first 90 days, proactively reaching out to those struggling
Provide tailored recommendations and communications to partners to drive engagement and reduce churn
Work cross-functionally with SMB, NPX, Marketing, Ops, and Account Management teams to ensure partners are set up for success
Feed back insights to help improve the onboarding process and make it more efficient and scalable

Skills

Key technologies and capabilities for this role

Account ManagementPartner OnboardingCustomer SuccessPerformance MonitoringMarketing Best PracticesOperational SupportCross-Functional CollaborationCommunicationProblem Solving

Questions & Answers

Common questions about this position

What benefits does Deliveroo offer?

Benefits differ by country but include healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Account Executive role?

Required skills include experience in account management, partner onboarding, or customer success; strong project management skills; excellent communication skills; a commercial mindset for analyzing sales data; and comfort in a dynamic, high-growth environment.

What is the company culture like at Deliveroo?

Deliveroo fosters a fast-paced, high-growth environment that is dynamic and hands-on, focused on building lasting partner relationships and transforming how people shop and eat.

What experience makes a strong candidate for this role?

Candidates with experience in account management, partner onboarding, or customer success in a fast-paced environment, along with strong project management and communication skills, stand out.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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