Customer Success Manager
SamaFull Time
Entry Level & New Grad
New Hampshire, United States
Key technologies and capabilities for this role
Common questions about this position
This is a field-based role covering the Northeast New England territory, and candidates are required to live in the territory with at least 75% travel by driving or flights to visit customers face-to-face.
The role involves acting as the primary point of contact for customers, focusing on success, retention, and growth; selling products to existing customers; maintaining relationships through visits in the sales territory; and executing sales strategy to identify upsell opportunities.
This information is not specified in the job description.
Cars Commerce emphasizes collaboration with shared values like Rise Together, Open to All, Caring to Challenge, Taking Ownership, and Doing the Right Thing, fostering a competitive yet respectful environment focused on growth and employee wellbeing.
A strong candidate will have expertise in retention and sales techniques, knowledge of Cars Commerce products and services, and the ability to travel 75% in the territory while partnering across teams to maximize customer value.
Online marketplace for buying and selling cars
Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.