Account Delivery Manager with French at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

French language proficiency
Leadership skills and technical knowledge to develop, implement, and lead a customer-centric Account Service Team (AST) operational model
Ability to work with business partners and vendors
Understanding of the client at local, country, region, and worldwide levels to analyze delivery requirements and contribute to strategic business plans
Ability to effectively and proactively manage risk for medium to high risk projects
Managerial and technical expertise to hire, lead, and provide guidance to cross-functional teams including 3rd party vendors
Hybrid work capability (average 2 days per week from an HPE office)

Responsibilities

Lead delivery of all high-value and in-scope contracted services across service delivery towers, ensuring performance goals and cost commitments are met
Develop and nurture senior management relationships with the customer
Own the customer operational relationship to achieve excellent customer satisfaction
Analyze delivery requirements and contribute to the customer's strategic business plan
Develop strategies and processes with the customer in areas such as performance metrics and measures, escalation, change management, and communication
Serve as the principal contact for operational and tactical issues, representing delivery of all services; manage customer expectations through performance metrics, reporting, escalation management, and communication plans
Own expense/cost target commitments for all service delivery requirements; develop, implement, and monitor expense controls
Hire, lead, and provide managerial and technical expertise to cross-functional teams including 3rd party vendors to meet performance goals; identify and analyze gaps to develop and implement corrective action plans
Develop and lead the AST and all delivery organizations to achieve timely, cost-effective delivery of SLA requirements; identify and recommend optimizations
Proactively manage issues impacting service delivery, identify transformation opportunities, and manage scope, resources, cost of delivery, and coordination
Own cost expense within the account and seek opportunities to drive down the cost of delivery
Manage overall delivery commitments as the single point of delivery accountability, ensuring service excellence and adherence to the POR financial model
Act as the principal contact for all service operational and tactical issues for the client and company delivery organizations
Support the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities

Skills

Account Management

Service Delivery

Client Relationship Management

Vendor Management

Team Leadership

Cost Management

Customer Satisfaction

Contract Management

Transformation Optimization

French

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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