Physician Advisory Services Customer Service Representative
Blank StreetSalary not specified
Full Time
Entry Level & New Grad
[Remote] Account Coordinator, Servicing at Mission Lane
Lake Country, British Columbia, Canada
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, CreditIndustries
Requirements
Candidates must have at least 1 year of customer service experience in any industry and possess strong problem-solving and communication skills, with the ability to simplify complex topics. They should be comfortable with technology, adaptable to change, proactive in finding solutions, and able to build rapport and remain composed during difficult conversations. Experience in the credit card industry is a plus.
Responsibilities
Account Coordinators will serve as the voice of Mission Lane, engaging with customers over the phone to address a variety of issues with empathy and respect. They will ensure compliance with policies and regulatory requirements while delivering high-quality service and completing after-call work accurately and efficiently.
Skills
Problem-solving
Communication
Customer Service
Call Center
Sales
Hospitality
Retail
Restaurant
Critical Thinking
Technology Navigation
Compliance
Policy Adherence
Regulatory Requirements
Mission Lane
Provides transparent credit solutions and education
About Mission Lane
Mission Lane LLC offers credit cards designed to help individuals build or rebuild their credit, particularly those with limited credit history or financial setbacks. Their products feature no hidden fees, no security deposits, and instant approval decisions, making them more accessible than traditional credit cards. The company stands out by providing free access to credit scores and educational resources, helping clients improve their creditworthiness. Mission Lane's goal is to promote responsible credit use by rewarding good financial behavior with higher credit limits over time.
Richmond, VirginiaHeadquarters
2018Year Founded
$687.8MTotal Funding
LATE_VCCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees
Benefits
Full health, dental, and vision benefits
FSA
Paid parental leave
401k with company match
Generous PTO
Flexible work schedule
Risks
Increased competition from fintechs could erode Mission Lane's market share.
Economic downturns may lead to higher default rates, impacting profitability.
Rapid tech advancements require continuous updates, straining Mission Lane's resources.
Differentiation
Mission Lane offers credit cards with no hidden fees or security deposits.
Instant credit card application decisions reduce customer anxiety and waiting times.
Partnership with Plaid enhances access to over 7,000 financial apps and services.
Upsides
Recent $150 million investment supports aggressive expansion and product development.
Credit Builder Account offers unique value with no fees or interest for credit improvement.
Brandon Black's appointment as CEO brings strategic growth and operational excellence.
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