Account Coordinator | Sales Support (FSR)

United States

Apply with AI Apply

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Cardiac HealthIndustries

Requirements

Candidates should possess a minimum of 3 years of experience in a high-volume customer care or sales operational/ales support environment, with knowledge of iRhythm and internal Customer Service being a plus. The ideal applicant will be a hands-on individual who embraces teamwork and is willing to actively participate in daily customer interactions and workload. Strong organizational skills and attention to detail are required, along with data-driven experience using Excel and SFDC reporting. Hands-on knowledge and experience with on-demand (SaaS) systems, including Salesforce.com or other CRM software, are also necessary.

Responsibilities

The Account Coordinator will act as the primary contact for the Sales team, managing account onboarding, inventory, and record keeping. They will monitor account and regional performance, develop action plans with the Territory Manager and Regional Director to improve performance, and build strong relationships with regional team members. This role will also serve as a central Customer Care contact, becoming a subject matter expert on individual accounts, troubleshooting customer issues, and working to develop work processes and procedures for the Customer Care FSR team. The Account Coordinator will provide superior customer service, identify process improvements, adhere to corporate policy and HIPAA standards, and utilize appropriate judgment in upward communication regarding department operations.

Skills

Account Management

Customer Service

Record Keeping

Relationship Building

Performance Monitoring

Process Improvement

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees