Account Coordinator at SmithRx

Plano, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, Healthcare, Pharmacy Benefit ManagementIndustries

Requirements

1-2+ years operational or customer service/support experience in the PBM or health care industries
Microsoft Office experience: strong with Excel, Word, PowerPoint
Ability to effectively manage several tasks and competing priorities
Ability to communicate and articulate complex data, member scenarios effectively
Strong attention to detail
Self-starter and self-motivator
Positive, growth mindset
Ability to work well with cross functional teams and clients
Ability to handle and work with ambiguous instructions

Responsibilities

Act as a designated support resource for assigned Account Managers
Complete reporting and data requirements based on client and team needs
Troubleshoot escalated items related to claims, eligibility, and general account maintenance
Complete data audit requests
Support ad-hoc projects assigned by leaders
Collaborate with cross-functional internal teams for client issue resolution
Engage to creatively and appropriately find solutions to client and team needs
Meet established cross-functional OLA's

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient RelationshipsCommunicationRisk IdentificationCollaborationPBM

Questions & Answers

Common questions about this position

What is the salary or compensation for the Account Coordinator role?

This information is not specified in the job description.

Is this Account Coordinator position remote or does it require office work?

This information is not specified in the job description.

What key responsibilities or skills are needed for the Account Coordinator role?

Key responsibilities include acting as a support resource for Account Managers, completing reporting and data requirements, troubleshooting escalated items related to claims, eligibility, and account maintenance, handling data audit requests, supporting ad-hoc projects, collaborating with cross-functional teams, and creatively finding solutions for client issues.

What is the company culture like at SmithRx?

SmithRx has a mission-driven and collaborative culture that inspires employees to do their best work, guided by core values of Integrity, Courage, and Together.

What makes a strong candidate for the Account Coordinator position?

Strong candidates bring strong industry and product knowledge, serve as trusted partners to Account Managers, support client success from implementation kick-off, proactively identify risks, and collaborate across teams to resolve issues tenaciously.

SmithRx

Pharmacy benefit management with transparent pricing

About SmithRx

SmithRx operates as a Pharmacy Benefit Manager (PBM) that focuses on managing prescription drug plans for self-insured employers and plan sponsors. The company uses a transparent pricing model called "Pass Through Pricing," where it charges only an administrative fee and passes all rebates from prescriptions directly to clients and their members. This model contrasts with traditional PBMs that often inflate drug prices and retain rebates for profit. SmithRx's clients benefit from a technology platform that utilizes real-time data to improve service delivery, ensuring efficient and high-quality pharmacy benefit management. The company also provides a concierge service to enhance support for both members and clients. SmithRx aims to simplify pharmacy benefits while maximizing value for its clients through transparency, advanced technology, and exceptional customer service.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$94.8MTotal Funding

SERIES_CCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Holidays

Wellness Program

Commuter Benefits

Parental Leave

Mental Health Support

Professional Development Budget

Risks

Increased competition from technology-driven PBMs like Capital Rx could erode market share.

Rapid technological advancements may require costly updates to SmithRx's platform.

Potential regulatory scrutiny on PBM pricing models could impact SmithRx's business model.

Differentiation

SmithRx uses a transparent 'Pass Through Pricing' model, unlike traditional PBMs.

The company leverages real-time data for efficient pharmacy benefit management services.

SmithRx offers concierge-level service, enhancing customer satisfaction and support.

Upsides

SmithRx secured $60M in Series C funding, indicating strong investor confidence.

Partnership with Banjo Health enhances prior authorization processes using AI technology.

Collaboration with TheracosBio offers cost-effective drug options for Type 2 Diabetes.

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