eCommerce Phone Support Operator (Remote)
Advance Auto PartsFull Time
Entry Level & New Grad, Junior (1 to 2 years)
Candidates should have a background in e-commerce, marketing, or a related field, with a preference for a degree in e-commerce or marketing. Prior operational experience on e-commerce platforms, particularly MOMO, is essential, along with a thorough understanding of their rules and processes. Strong data analysis and logical thinking skills are required to optimize operations and identify growth opportunities. Applicants must be responsible, resilient under pressure, possess strong learning abilities, and demonstrate teamwork. Experience in cross-border e-commerce is preferred, especially for candidates residing in Taiwan.
The role involves full responsibility for operating e-commerce platforms in Taiwan, including MOMO, PChome, and Shopee. This includes daily store management, product listing and optimization, event planning and execution, and promoting the PLAUD AI brand and products. The objective is to enhance store traffic, conversion rates, and sales through multi-dimensional strategies. It also requires coordinating and integrating cross-departmental resources to develop targeted promotional strategies that attract potential customers and increase brand awareness. Responsibilities include analyzing data, handling customer feedback, conducting competitor analysis, and providing valuable recommendations for store operations.
Connects financial accounts to apps securely
Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.