フィールドサービスエンジニア at Danaher Corporation

Osaka, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, Biotechnology, Cancer Diagnostics, Medical DevicesIndustries

Requirements

Field Service Engineering experience more than 3 years. ※Clinical Engineer(臨床工学技士) can be considered
Reading and writing level of English (e-mail communication with global team to fix product's problems and reading documents about products of Leica Biosystems ※Translation tools can be used)
Preferred requirements:
Experience in medical devices industry
Knowledge of Pathology devices advantage

Responsibilities

Visit customers for installations, preventive maintenance, repairs, fault analysis and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices
Provide phone and remote support to reduce customer downtime
Perform root cause analysis in the field or in the business / manufacturing unit
Be the local expert and go-to person for other FSE’s in the region
Deliver, promote, and sell high-quality technical services within the designated geographical area (East Japan region) to achieve customer satisfaction while meeting individual or team revenue and KPI targets
Perform service and maintenance along with troubleshooting and commissioning of laboratory instruments in the Leica Biosystems portfolio, focusing on configuration and implementation of Imaging Solutions, network devices and remote services
On-site installation of Imaging Solutions, including configuration of network requirements
Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Stock management and other relevant service documentation/process transactions
Work in close collaboration with LBS product specialist APAC, Business Unit and other LBS Field Service team, to improve reliability and feedback insights on Imaging Solutions technical support
Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network

Skills

Key technologies and capabilities for this role

Field ServiceInstrument MaintenanceTroubleshootingCommissioningLaboratory InstrumentsConfigurationImplementationCustomer SatisfactionTechnical Services

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This is a remote position covering the East Japan region, involving customer visits for installations, maintenance, repairs, and upgrades.

What are the main responsibilities of the Field Service Engineer?

The role involves service and maintenance, troubleshooting, and commissioning of laboratory instruments, focusing on Imaging Solutions, network devices, and remote services, including customer visits for installations, preventive maintenance, repairs, fault analysis, and upgrades.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Leica Biosystems?

The culture emphasizes belonging where unique viewpoints matter, continuous improvement via the Danaher Business System, collaboration in a diverse global community, and a shared commitment to innovate for impact in cancer diagnostics.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates should have expertise in servicing laboratory instruments, especially Imaging Solutions and network devices, with skills in troubleshooting, installations, maintenance, root cause analysis, and providing remote support to achieve high customer satisfaction.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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