00S32J - Principal Customer Success Manager at Hewlett Packard Enterprise

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

At least 10-15 years of experience and proven success in one or more of the following: Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred)
Ability to perform proactive problem management, issue resolution, and understanding of customer needs

Responsibilities

Work alongside Customer Success Leads to adopt and realize the value of the OpsRamp platform
Be the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services to meet their Business Outcomes, including whiteboarding, designing, and architecting solutions/use cases
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and capabilities through training and hands-on experience
Build on the technical design and architecture from the implementation phase to maintain a point-in-time architecture for each customer
Be proactive about solving problems, even outside of job description or area of expertise
Serve as a source for information on customer’s technical needs and provide feedback to Product Management, Engineering, and Marketing
Perform and own health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs
Review current state and help customer realize future state through regular health checks
Demonstrate strong technical understanding of customers' use cases and map them to OpsRamp capabilities
Track support and feature requirements and interface with Product and Engineering teams for quick resolution
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives to enhance OpsRamp growth
Manage the technical health of Enterprise/GSI/OEM clients, owning structured adoption, outcomes, value realization, expansion, and growth
Work directly with customers’ technical/operational decision-makers and senior management to identify/prioritize business problems, define KPIs and use cases, plan technical strategies, and build solutions

Skills

Key technologies and capabilities for this role

Customer SuccessSolutions ArchitectureTechnical AdoptionKPI DefinitionSolution DesignArchitecture DesignOpsRampEnterprise Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary or compensation for this Principal Customer Success Manager role?

This information is not specified in the job description.

What key skills are required for the Customer Success Architect position?

Key skills include deep understanding of OpsRamp IT Operations Platform, architecture, and capabilities; designing and architecting solutions/use cases; performing health checks; and being proactive in solving technical and cultural blockers.

What is the company culture like at Hewlett Packard Enterprise?

The culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this role?

Strong candidates are technical champions who can drive product adoption, architect solutions, work directly with customer decision-makers, proactively solve problems, and provide feedback to internal teams.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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