Zoom Contact Center - Sales Specialist DACH

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Contact Center, Customer Experience (CX), Software, TelecommunicationsIndustries

Requirements

Candidates must have experience in Contact Center/CX sales and be fluent in written and spoken German to a native speaker standard. Experience with business account and territory planning, and delivering commercial models to customers is required. A proactive, outbound approach to attract new customers and generate CX conversations is also necessary.

Responsibilities

The Sales Specialist will partner with account executives and channel partners to prospect new opportunities, increase the sales funnel, and drive sales execution plans for Zoom Customer Experience Platform in Germany. They will qualify leads, perform needs assessments, create and deliver client presentations and proposals, and coordinate quarterly business reviews. This role involves developing and maintaining business within existing accounts, managing large sales situations, and developing go-to-market co-sell strategies. The specialist will also partner with Product/Engineering on Contact Center integrations and roadmap requirements and act as a market evangelist to help customers reimagine their customer and agent experiences.

Skills

Contact Center Sales

CX Sales

Salesforce

Account Management

Business Development

Lead Qualification

Needs Assessment

Client Presentations

Proposal Development

Quarterly Business Reviews

Outbound Sales

Territory Planning

Commercial Models

Go-to-Market Strategy

Co-selling

Product Integrations

Roadmap Requirements

German Language Proficiency

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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