Zoom Contact Center Sales Specialist

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Public Sector, Higher EducationIndustries

Requirements

Candidates must have 5 or more years of experience in Contact Center sales, with a proven ability to manage complex sales cycles from beginning to end. Experience selling to Healthcare, Public Sector, and/or Higher Education accounts is required, along with experience leading others in product/services training and utilizing CRM tools. The ability to travel as needed is also a requirement.

Responsibilities

The Contact Center Sales Specialist will partner with account executives to upsell current customers and close potential customers, while also driving and managing pipelines for their assigned territory. Responsibilities include qualifying leads, performing needs assessments, delivering client presentations and proposals, coordinating quarterly business reviews, and utilizing solution-selling and value-selling techniques. They will also develop go-to-market strategies with partners and work with management to provide forecasts and identify opportunities and challenges.

Skills

Contact Center Sales

Verticals Sales

Healthcare Sales

Public Sector Sales

Higher Education Sales

Solution Selling

Value Selling

Sales Pipeline Management

Client Presentations

Needs Assessment

Sales Forecasting

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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