ZCX Sales Specialist at Zoom

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Experience, Contact CenterIndustries

Requirements

Have 7+ years of enterprise sales experience in Contact Center (CCaaS/PBX/ZCX technology) solutions
Have proven success in partner-led or overlay sales environments, driving growth through indirect sales models
Have a deep understanding of contact Center, telephony and ZCX technologies including AI, analytics and workforce management
Be skilled in value-based and consultative selling, with experience using frameworks such as MEDDPICC
Have proficiency in forecasting and sales tools like Salesforce, Clari, LinkedIn Sales Navigator and ZoomInfo
Have excellent communication, presentation and executive engagement skills

Responsibilities

Accelerate adoption and growth of Zoom Contact Center (CCaaS), Zoom Virtual Agent and Zoom Workforce Engagement Management solutions through Zoom’s partner ecosystem
Collaborate with regional account teams and partners to identify, qualify and close contact center opportunities
Help customers reimagine their customer experience through Zoom’s unified, AI-driven ZCX platform
Act as a trusted advisor and overlay specialist, providing strategic deal support to internal sales teams, partners and customers
Evangelize the value of Zoom ZCX across the market

Skills

CCaaS

ZCX

Salesforce

Clari

LinkedIn Sales Navigator

ZoomInfo

MEDDPICC

telephony

analytics

workforce management

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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