Senior Sales Engineer
8x8- Full Time
- Senior (5 to 8 years)
Candidates should possess 5+ years of CX/Cloud CCaaS Channel Solution Engineering experience, demonstrating strong business and technical acumen within the CX industry, including Contact Center, Workforce Management, Workforce Engagement Management, Reporting/Analytics, Chatbot, Voicebots, and AID. They should have a detailed understanding of industry regulatory requirements and security requirements within CX environments, and experience implementing CX solutions is a plus.
The Partner Consulting Solution Engineer will serve as a trusted advisor for North America and LATAM CX channel Partners, translating technical and business requirements into solutions, building trust with Partner Customer Experience pre-sales teams, and developing lasting relationships. They will also build technical business plans with CX Partners to drive Zoom CX adoption, execute technical presales training, engage with internal product teams to incorporate partner and customer feedback, and understand sell-through channel sales motions.
Video conferencing and online meeting solutions
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.