Xfinity Retail Service Associate- Bilingual Spanish Required at Comcast

Miami, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, RetailIndustries

Requirements

Bilingual Spanish required
Strong understanding and enthusiasm for technology, especially company products and services
Ability to carry and lift up to 25 pound boxes
Ability to stand and move about the store constantly
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Responsibilities

Provides strong understanding and enthusiasm for technology, especially company products and services and supports the store team in the front and back of the store
Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found
Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and demonstrates company technology to new customers to ensure they know the basics and encourage them to return
Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory
Assists with receiving inventory and properly stocking the back of house to store standards
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process
Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience
Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity
Understand Operating Principles and make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of products and services
Know your stuff - be enthusiastic learners, users and advocates of game-changing technology, products and services, especially digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - join huddles, make call backs and help elevate opportunities to do better for customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, customers, investors and communities
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesInventory ManagementBilingual SpanishTechnology ProductsStore Operations

Questions & Answers

Common questions about this position

What is the work schedule like for this position?

The role requires regular, consistent and punctual attendance, with the ability to work nights and weekends, variable schedules, and overtime as necessary.

What are the physical requirements for this job?

Employees must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Is bilingual Spanish required for this role?

Yes, the position is Xfinity Retail Service Associate- Bilingual Spanish Required.

What is the salary range for this position?

This information is not specified in the job description.

What does Comcast value in its employees?

Comcast values passion for teamwork, vision to revolutionize industries, leading the future in media and technology, understanding Operating Principles, owning the customer experience, and being enthusiastic learners.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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