Workplace Experience Coordinator at Pacific Life

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

Working knowledge and experience in facilities coordination or similar experience
Safety Training experience preferred
Knowledge of facilities/janitorial, supplies, preventative maintenance, and contractor relationships
Experience with oversight of security or other maintenance personnel preferred
Proficient with computer applications (word processing, spreadsheet, presentations, and other program(s) required
Strong working knowledge of Microsoft Outlook, Word, and Excel as well as Phone/telecom systems
Customer centric and possess the ability to effectively interface with management and employees and external vendors to resolve facilities, space and/or security concerns confidently and effectively
Ability to work independently and demonstrate a strong ability to self-manage, maintain an excellent work attendance, and work with limited oversight
Excellent organization skills with the ability to prioritize and handle multiple tasks in a timely manner, and manage competing demands, while adapting to frequent or unexpected changes
Personable, positive and helpful

Responsibilities

Ensure overall space readiness of the Charlotte location(s) on a daily basis
Arrange for office, workspace, conference room, and other space assignments for employees, contract staff, etc. as the location grows and reaches a steady state
Work closely with on- and off-site PX contacts to ensure workspace assignment readiness for new hires, transfers, etc
Ensure that offices, workstations, conference rooms, common areas are kept to appropriate GWS workplace standards at all times based on enterprise standards as defined by GWS Playbook/workspace standards
Oversee moves/adds/changes at the location level working closely with GWS colleagues
Work closely with Safety & Security colleagues to ensure a safe and secure workplace 24/7
Monitor and respond to requests sent to GWS HelpDesk
Generate, track, and report on work orders for all items requiring GWS response, attention, maintenance, repair, and/or upkeep
Perform monthly building inspections including assessment and documentation of overall appearance and performance of the building and generate related inspection reports and work orders based on inspection findings and results
Track and verify all facilities invoices, bills, and Facilities vendors’ maintenance requests. Perform monthly vendor audits and address vendor services issues
Coordinate construction projects; review scope, communicate with building personnel in regards to scope & schedule, verify construction completeness, accuracy of billing, etc
Oversee and act as the main point of contact, representing the GWS NB team, for all on-site matters with owner(s)/landlord(s), vendors, internal customers, and Pacific Life for including, but not limited to the following: Conferencing spaces, Enterprise wide events and functions, Vendor construction, repairs, maintenance, moves, etc., Onsite and offsite parking, Daily catering/lunch program

Skills

Key technologies and capabilities for this role

Workspace ManagementOffice CoordinationHelpDeskWork Order TrackingBuilding InspectionsSafety ComplianceSpace PlanningVendor Coordination

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site role based in Charlotte, NC, focused on supporting the daily operations and space readiness of the new office location there.

What experience is required for the Workplace Experience Coordinator role?

Candidates need working knowledge and experience in facilities coordination or similar experience, along with Safety Training experience.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Pacific Life?

Pacific Life emphasizes collaboration, innovation, work-life balance, and making a positive impact, describing it as a career with purpose and support.

What makes a strong candidate for this Workplace Services Coordinator position?

A strong candidate will have hands-on experience in facilities coordination or similar roles, plus Safety Training experience, to effectively manage office operations, vendor coordination, and workspace standards.

Pacific Life

About Pacific Life

Newport Beach, CaliforniaHeadquarters

1868Year Founded

$189.4MTotal Funding

N/ACompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Paid Vacation

Paid Parental Leave

Adoption Assistance

401(k) Retirement Plan

401(k) Company Match

Risks

Increased competition in annuities market from companies like Prudential and MetLife.

Potential financial exposure from significant real estate investments.

Integration challenges with Selerix could affect customer satisfaction.

Differentiation

Pacific Life partners with T. Rowe Price for innovative Lifetime Income solutions.

Recognized as a top community-minded company, enhancing brand reputation and trust.

Real-time integration with Selerix improves benefits administration accuracy and efficiency.

Upsides

Lifetime Income solution attracts clients seeking secure retirement options.

Enhanced annuity products offer flexibility and growth, increasing product attractiveness.

Strong real estate financing position opens more sector opportunities.

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