[Remote] Clinical Manager, Clinical Operations (Workplace Teams) at Spring Health

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, Employee Assistance ProgramsIndustries

Requirements

Strong clinical judgment, adaptability, and a mindset for innovation
Ability to lead and inspire a high-performing clinical team in dynamic environments
Experience supervising clinical team members, including interviewing, hiring, onboarding, 1:1s, team meetings, and performance reviews
Capability to monitor caseloads, performance metrics, benchmarks, and workflows to meet SLAs
Proficiency in delivering case audit feedback, coaching, and clinical consultation for quality standards and best practices
Availability for periodic on-call responsibilities and coordination with overnight teams
Skills in collaborating with clinical leadership, cross-functional stakeholders, customer contacts, and maintaining professional presence
Ability to foster a collaborative, mission-driven team culture aligned with company values

Responsibilities

Supervise and lead clinical team members dedicated to specific customers
Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and on-site or virtual group programs and training
Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
Lead team through rapid change and evolution to maximize impact for customers and members
Ensure timely and effective Critical Incident Response as needed
Deliver case audit feedback and coaching, providing clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
Develop strong relationships with customer contacts and demonstrate a strong professional presence
Maintain a pulse on emerging needs across programs to ensure clinical excellence, compliance, and responsiveness
Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

Skills

Key technologies and capabilities for this role

Clinical ManagementTeam LeadershipMental Health ServicesEAP ProgramsClinical OperationsProgram ManagementClinical Quality AssuranceVirtual Care DeliveryIn-Person TherapyWorkplace Wellness

Questions & Answers

Common questions about this position

Is this role remote?

Yes, this is a full-time remote role.

What are the main responsibilities of the Clinical Manager?

The role involves supervising and leading clinical team members, interviewing and hiring, ensuring high-quality clinical services delivery, monitoring caseloads and metrics, leading through change, and delivering critical incident response.

What skills or qualities are needed for this position?

Strong clinical judgment, adaptability, a mindset for innovation, and leadership skills to empower teams in dynamic environments are essential.

What is the team structure like for this role?

You will lead and supervise a high-performing clinical team dedicated to specific customers, reporting to the Sr. Clinical Manager.

What makes a strong candidate for this Clinical Manager role?

Candidates with experience in clinical leadership, team management, delivering high-quality mental health services, and thriving in rapidly evolving environments will stand out.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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