Workleader at Fidelity Investments

Covington, Kentucky, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

3+ years of brokerage operations or financial services experience preferred
Strong record in quality performance, attention to detail, positive attitude, and dependability
Problem solving skills
Ability to prioritize work
Ability to work under tight time constraints
Proven abilities to ensure proper resources and skill-sets are in place to process the work within expected time expectations
Comfortable working in a fast paced, metrics driven environment
Series 99 not required; however, can be acquired

Responsibilities

Maintains effective workflow for the team
Ensures associates have the tools required to effectively perform their jobs, escalating additional needs to the manager or other applicable resources as needed
Solves complex processing issues by proactively identifying, researching and escalating with the urgency necessary to ensure departmental goals, service level agreements, and regulatory requirements are completed in a timely and accurate manner
Leads by example through processing work themselves, reinforcing a culture of confidence, teamwork, trust and respect
Provides communications – in working with the manager, understanding of performance measures, daily expectations, drawing attention to key focus areas, and other critical communications as required by the business
Oversees the work within queues, as well as document and check reconciliation processes; for check processing, reviews deposit instructions, ensuring each transaction is executed appropriately
Ensures all End-of-Day processes are complete and within the expected regulatory time requirements, escalating to their manager as needed
Supports the Manager by reviewing and revising departmental processes and procedures for accuracy, and provides suggestions to improve
Collaborates with the Manager in various aspects of team leadership and departmental planning responsibilities
Provides subject matter expertise when designing efforts to improve the process, through software, process improvement, or overall improvement to the workflow effectiveness
Participates in various testing scenarios, providing support to meet the needs of test cases being completed, along with test case results
Serves as one of the manager’s key contacts for Audit support (Internal and External)
Takes the initiative to continually develop levels of expertise, not only within respective areas but from an end-to-end perspective
Works with internal Business Partners to assist in maintaining relationships
Provides necessary reports as required

Skills

Key technologies and capabilities for this role

brokerage operationsfinancial servicesproblem solvingprioritizationquality performanceattention to detailworkflow managementteam leadershipperformance metricsescalation management

Questions & Answers

Common questions about this position

What experience is preferred for the Workleader role?

3+ years of brokerage operations or financial services experience is preferred.

What key skills are needed for this position?

Candidates need a strong record in quality performance, attention to detail, positive attitude, dependability, problem-solving skills, ability to prioritize work, work under tight time constraints, and ensure proper resources are in place.

Is the Series 99 license required for this role?

The Series 99 is not required but can be acquired.

What is the work environment like for the Workleader?

The role involves working in a fast-paced, metrics-driven environment.

What does the Workleader do to support the team and manager?

The Workleader maintains effective workflow, ensures associates have necessary tools, solves complex issues, leads by example to reinforce confidence, teamwork, trust, and respect, oversees queues and processes, supports end-of-day requirements, reviews procedures, and provides subject matter expertise.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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