d) at StepStone Group

Düsseldorf, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

InternshipExperience Level

Part TimeJob Type

UnknownVisa

Technology, RecruitingIndustries

Requirements

Full-time student enrolled at a state-recognized EU university, ideally with an IT focus
Availability for 20 hours per week, ideally for at least 12 months
Excellent communication skills in both English and German (other languages a bonus)
Initial experience with computers (Windows and ideally Mac OS) and hardware
High level of commitment, learning ability, and communication skills
Enjoy solving technical problems and helping employees with IT questions
Nice-to-have: Basic knowledge of Active Directory and Microsoft 365 administration
Nice-to-have: Understanding of ITIL principles or IT service management best practices
Nice-to-have: Ability to work independently and prioritize tasks effectively in a fast-paced environment

Responsibilities

Support employees in the onboarding and offboarding process by ensuring all IT resources are provided and correctly set up
Provide IT support through the IT Service Desk, ensuring adherence to SLAs and KPIs
Install and manage client systems, maintain asset management, and ensure all devices are always up to date
Troubleshoot hardware, software, and basic network issues across various platforms and operating systems
Handle administrative tasks to ensure smooth operations
Assist in training and advising employees on IT systems for efficient, problem-free work
Participate in IT projects and process optimisation to continuously improve internal workflows
Collaborate with the Global Support Team and Corporate IT Service Teams for third-line escalation and project work

Skills

Key technologies and capabilities for this role

IT SupportService DeskOnboardingOffboardingAsset ManagementHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingClient SystemsSLA ManagementIT Training

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What are the key qualifications for this working student role?

Candidates must be full-time students at a state-recognized EU university, ideally with an IT focus, available 20 hours per week for at least 12 months, with excellent English and German communication skills, initial experience with Windows and ideally Mac OS, and a commitment to learning and problem-solving.

What does the Global IT Support Team do?

The team handles onboarding and offboarding, IT support via the Service Desk, client system management, troubleshooting hardware/software/network issues, asset management, employee training, administrative tasks, and participates in IT projects and process optimization.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this IT Support working student role?

Strong candidates are full-time EU university students with IT focus, available 20 hours/week for 12+ months, fluent in English and German, with hands-on experience in Windows/Mac OS and hardware, plus nice-to-haves like Active Directory, Microsoft 365, or ITIL knowledge, and a passion for problem-solving and helping others.

StepStone Group

Global private markets investment firm

About StepStone Group

StepStone Group manages a large amount of private capital, totaling over $91 billion, with around $24 billion in assets under management. The firm specializes in private markets, focusing on various investment strategies including private equity, infrastructure, real assets, real estate, and private debt. StepStone creates tailored investment portfolios for sophisticated investors by using a disciplined research approach that combines primary investments, secondary market purchases, and co-investments. This comprehensive strategy sets StepStone apart from competitors, as it emphasizes customization and thorough research to meet the specific needs of its clients. The goal of StepStone is to provide effective investment solutions that maximize returns for its clients.

New York City, New YorkHeadquarters

2007Year Founded

$8,091.2MTotal Funding

IPOCompany Stage

Venture Capital, Financial Services, Real EstateIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Mental Health Support

Paid Vacation

Wellness Program

Risks

AI-powered investment platforms may challenge StepStone's traditional strategies.

StepStone's cybersecurity involvement may increase exposure to cyber threats.

Shift towards AI-native platforms requires StepStone to adapt investment strategies.

Differentiation

StepStone Group offers customized exposure to private real estate investments.

The firm manages over US$91 billion in private capital allocations globally.

StepStone integrates primaries, secondaries, and co-investments in its portfolio strategies.

Upsides

Growing interest in AI solutions can enhance StepStone's investment strategies.

AI-driven risk management trends offer new opportunities for StepStone's portfolio.

Expansion in cybersecurity intelligence can improve StepStone's security measures.

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