Workflow Integration Engineer at The Walt Disney Company

Nicasio, California, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Media ProductionIndustries

Strong understanding of media production workflows, particularly those involving audio, video, and digital content pipelines
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience
3+ years of experience in a technical support, systems engineering, or workflow design role, preferably within media and entertainment
Proficiency in troubleshooting and supporting complex software platforms in real-world operational environments
Familiarity with Linux, cloud-based systems, basic scripting (Python, Bash) and graphical canvases (Lucidchart)
Exceptional interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences
Proven ability to manage multiple client relationships and projects simultaneously
A customer-first attitude, with a commitment to delivering outstanding service
Preferred qualifications
Experience supporting media software solutions, such as media asset management systems, audio workstations, or rendering pipelines
Familiarity with CI/CD workflows and DevOps practices
Knowledge of audio and video processing technologies, including immersive audio formats
Experience with tools like Jira or Zendesk for support ticketing and tracking
Technical certifications (e.g., AWS Certified Solutions Architect) or experience with ITIL best practices for support

Act as the primary technical contact for assigned clients, providing tier 1 support and hands-on assistance with software implementation and workflow integration
Collaborate with clients to understand their specific operational requirements and design tailored solutions using our software platform
Guide clients through system configuration, deployment, and optimization to ensure seamless adoption
Deliver training sessions and documentation to enable clients’ teams to efficiently utilize the platform within their workflows
Troubleshoot and resolve technical issues promptly, escalating complex problems to internal engineering teams when necessary
Provide feedback to product development teams based on client experiences, identifying opportunities for platform improvements
Monitor client satisfaction and proactively address potential challenges to maintain strong, long-term relationships
Assist with software upgrades, migrations, and other client-specific technical projects
Participate in an on-call rotation to provide timely support during critical client operations
Stay informed about industry trends and best practices to advise clients on leveraging our solutions effectively