1+ years supporting Workday or similar experiences in other ERPs
Ability to take instruction, prioritize and execute tasks in a dynamic, flexible environment
Foundational knowledge with ticketing systems and enterprise collaboration tools
Strong interpersonal skills and customer service orientation
Highly self-motivated, self-directed, and attentive to detail
Ability to work with cross-functional teams
Strong communication and interpersonal skills
Keen attention to detail
Ability to collaborate with a diverse group of stakeholders across various business functions
Responsibilities
General understanding of Workday security
Foundational knowledge to configure Workday business processes
Ability to develop and maintain standard Workday reports
Partner with stakeholders and senior Workday Specialists to understand requirements and ensure results meet the business needs
Leverage knowledge of customer support principals, and best practices to provide best in class service to our internal customers
Engage with vendor support as needed for support related to the platform
Prioritize work against priorities and dependencies using team processes and standards
Work with product managers and senior specialists to review Workday business processes, and evaluate against new features and functionality with an eye to increased automation and reduction of manual process
Support new Workday release activities relating to the needs of the business and impact assessment