Warranty Manager at Wonder

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food & Beverage, Technology, LogisticsIndustries

Requirements

Expertise in warranty processes and systems through continuous on-the-job training
Ability to provide administrative oversight and support for warranty and maintenance activities
Cross-functional collaboration skills with Facilities, Construction, and NSO teams
Proficiency in CMMS (Service Channel) setup, management, and administration
Strong data management and reporting capabilities

Responsibilities

Oversee the setup, management, and improvement of the CMMS (Service Channel) for warranty, asset management, and vendor compliance
Manage all warranty processes for equipment, buildings, and mechanical systems, ensuring timely resolution of claims
Maintain a comprehensive database of warranties, including expiration dates, terms, and conditions, for proactive management and renewal
Serve as the primary point of contact for warranty-related issues, liaising with vendors, contractors, and internal teams
Monitor equipment and mechanical systems performance to identify and validate warranty claims
Coordinate inspections, assessments, repairs, and replacements with vendors to minimize downtime
Manage warranties for building construction, renovations, and structural components, collaborating with contractors and developers
Establish and maintain relationships with vendors and contractors, negotiating terms and ensuring compliance
Track warranty claims, service requests, and maintenance activities in CMMS
Generate reports on warranty performance, trends, issues, and improvements

Skills

Key technologies and capabilities for this role

CMMSWarranty ManagementAsset ManagementVendor ComplianceFacilities ManagementProject Coordination

Questions & Answers

Common questions about this position

What is the employment type for the Warranty Manager role?

This is a full-time position.

Is this Warranty Manager role remote or office-based?

This information is not specified in the job description.

What are the key responsibilities for the Facilities Warranty Manager?

Key responsibilities include CMMS administration for warranty using Service Channel, managing warranty processes for equipment and buildings, maintaining warranty databases, serving as the point of contact for issues, monitoring equipment performance, and coordinating inspections and vendor repairs.

What is the company culture like at Wonder?

Wonder features a pioneering team in technology, culinary, and logistics, backed by top-tier venture capitalists, focused on making great food more accessible without compromise, with award-winning restaurant partners and rapid expansion.

What makes a strong candidate for the Warranty Manager position?

A strong candidate will have the ability to develop expertise through on-the-job training, provide administrative oversight for warranty processes, work cross-functionally with Construction & NSOs, and manage CMMS systems like Service Channel for efficient warranty and asset management.

Wonder

Curated multi-restaurant meal delivery service

About Wonder

This company excels in the food delivery industry by offering a distinctive approach that allows customers to enjoy a curated selection of meals from top chefs and restaurants, all through a single delivery. Its commitment to enhancing dining convenience through advanced on-site cooking technology and efficient delivery systems positions it as a leader in its sector. Working here, one would be part of a team that values streamlined service delivery and culinary excellence, making it an attractive employer for those passionate about food technology and customer satisfaction.

New York City, New YorkHeadquarters

2018Year Founded

$1,507.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, Design, EducationIndustries

1,001-5,000Employees

Benefits

Competitive Salary Package

Equity and 401K matching

Medical Plan

Dental Plan

Vision Plan

Risks

Increased competition from Uber Eats and DoorDash could impact Wonder's market share.

Integration challenges from Grubhub acquisition may affect service quality and efficiency.

Rising fuel costs could increase operational expenses for Wonder's truck-based model.

Differentiation

Wonder operates truck-based restaurants, ensuring fresh, on-site food preparation.

Wonder's acquisition of Grubhub expands its market presence and delivery capabilities.

Partnerships with local farms enhance food quality and appeal to health-conscious consumers.

Upsides

Wonder raised $950M in Series C funding, boosting its growth potential.

Integration of AI for route optimization can reduce costs and improve delivery times.

The trend of ghost kitchens allows Wonder to expand menu offerings without physical space.

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