Prior experience conducting critical interviews by phone (or video conferencing)
Track record of success with the i2 Intelligence (or similar) software
Responsibilities
Oversee Asset Protection, security, theft, fraud, investigations, and related procedures within the field
Support and continuously interact with club management to analyze shrink, identify profitability gaps and address issues related to protecting company assets
Partner with club management, as well as business owners throughout the Field and Home Office, to identify opportunities to protect assets, reduce shrink, maintain a safe working environment, streamline processes, and recommend potential solutions
Remain current in all asset protection-related technical skills, including CCTV, alarms, POS analytics, investigations, and case management
Investigate internal and external theft, fraud, and organized retail crime cases; communicate results of the investigations; provide recommendations for prosecution and terminations based upon facts of each case
Collaborate with club management to maintain the security of our buildings, including cameras, alarms, and security details
Coach and support Club Management by meeting regularly to reinforce priorities, talk through trends, conduct investigations, and brainstorm ways to effectively protect company assets
Develop partnerships with all field support teams, including Operations, Human Resources, Safety and Facilities to support the clubs, create awareness and provide support
Provide guidance to club team members by assisting in training and monitoring of SAP; shrink reporting and analysis; merchandise tracking; reverse logistics; and physical inventory processes
Analyze SAP data and work with club team members to pinpoint the root cause of operational issues and provide recommendations to address deficiencies and gaps in execution
Play a leadership role when critical incidents and workplace violence situations occur, including gathering data, performing interviews, and following up on preventative measures
Support various company initiatives and strategic priorities by providing guidance based on industry best practices as they apply to Asset Protection