Understanding and upholding the principle of "the customer" as central to operations
Knowledge of and responsibility for individual and team results (KPIs)
Coordination and follow-up of logistical activities
Collaboration with the planning team
Mapping, analyzing, and optimizing existing processes (Continuous Improvement)
Monitoring and responsibility for achieving Daily Performance (Cut-offs)
Ability to define and utilize necessary resources, people, and assistance effectively
Competency matrix knowledge and collaboration with the Training Coordinator
Responsibility for creating, distributing, and ensuring compliance with work instructions
Responsibilities
Achieving operational goals
Daily coordination and tracking of logistical activities
Communication with the planning team
Utilizing resources, people, and assistance effectively
Building a high-performance team:
Following the competency matrix in consultation with the Training Coordinator
Creating, distributing, and ensuring compliance with work instructions
Striving for coaching for excellence of all employees according to company policy: motivating, developing, and evaluating employees and the team in consultation with the Group Lead
Continuously motivating the team to ensure flexibility when needed
Guiding changes (Management of Change)
Ensuring effective communication of company goals, department goals, and results
Taking responsibility for cross-training (polyvalence)
Process Management and Continuous Improvement:
Knowing and monitoring the required quality and correct execution of internal processes
Ensuring the implementation of improvement suggestions from team members after consultation with the Group Lead
Implementing new or modified procedures within the team
Participating in improvement projects (Kaizen)
High-Performing Team:
Actively collaborating with colleagues during shift work
Understanding and responding to what’s happening within the team and serving as the first point of contact