Quality Assurance Specialist
OkloFull Time
Junior (1 to 2 years)
Key technologies and capabilities for this role
Common questions about this position
A Bachelor's degree is required, along with prior experience in a fast-paced insurance or health care setting, 2+ years’ experience in provider relations and education, understanding of healthcare quality measures like STARS and HEDIS, comprehensive knowledge of Microsoft Office, proven analytical skills, excellent communication skills, and strong relationship building skills.
The role requires residing and performing work in the State of Michigan, with possible travel to the Market office for meetings/training and occasional meetings with Members or providers. It supports Home or Hybrid Home/Office arrangements with specific internet speed requirements of at least 25 Mbps download and 10 Mbps upload.
This information is not specified in the job description.
The role involves becoming part of a caring community to help put health first, with work assignments that are straightforward and of moderate complexity, often guided by precedent, documented procedures, regulations, and professional standards.
Strong candidates will have an RN/LPN nursing background with quality experience and knowledge of Humana's internal policies, procedures, and systems, in addition to meeting all required qualifications.
Health insurance provider for seniors and military
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.