VP, Tech Operations

Position Overview

• Location Type: Remote first, Office friendly environment!
• Job Type: Full-time
• Salary: Not specified

bswift is seeking a Vice President, Tech Operations to oversee EDI & IST and serve as a key member of the executive leadership team. This role is responsible for driving excellence in Electronic Data Interchange (EDI) strategy and overseeing the Integration Support Team (IST) lifecycle. The ideal candidate will ensure seamless integration of EDI systems, optimize performance, and deliver high-impact solutions that support growth, compliance, and client satisfaction.

Requirements

• Not specified

Responsibilities

Strategic Leadership:

• Define and lead the vision for EDI integration and operations delivery, aligning with organizational goals.
• Partner cross-functionally with IT, Product, Compliance, and Business Operations to drive strategic initiatives.
• Develop performance metrics, KPIs, and SLAs to track operational success and continuously improve outcomes.
• Serve as an internal change agent, promoting innovation and scalable process improvements.

EDI Oversight:

• Oversee the planning, development, and execution of EDI initiatives and integrations with clients, vendors, and internal systems.
• Ensure compliance with industry standards (e.g., HIPAA, ANSI X12, EDIFACT) and data security requirements.
• Lead a team of EDI analysts, engineers, and support staff, ensuring timely and accurate data exchange.

Operations Delivery Group Management:

• Direct and manage all aspects of operations delivery, ensuring optimal service levels, efficiency, and client satisfaction.
• Lead process optimization initiatives to reduce cost, improve scalability, and enhance service delivery.
• Monitor workflows, resource allocation, and quality controls across service delivery units.

Team Leadership & Development:

• Build, mentor, and retain a high-performing team, fostering a culture of collaboration and accountability.
• Provide strategic direction and operational coaching to department leaders and project managers.
• Champion diversity, equity, and inclusion across teams and processes.

Company Information

At bswift, we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future.

Application Instructions

Not specified