[Remote] VP, Partnerships at Ada

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, Technology, SaaSIndustries

Requirements

10+ years of experience in partnerships, business development, or alliances within a B2B SaaS environment, ideally in AI, CX, or automation
Proven success building and scaling partner ecosystems (ISVs, GSIs, channels, or marketplaces) that drive measurable revenue growth
Deep understanding of SaaS integrations, APIs, and partner distribution models
Proficiency with Salesforce CRM and sales/partner management tools
Experience developing joint go-to-market strategies and leading cross-functional execution across Sales, Marketing, and Product
Strong negotiation, communication, and relationship-building skills with executive-level stakeholders
Exceptional data-driven mindset, leveraging KPIs and dashboards to measure and optimize partnership performance
Proven ability to lead and scale high-performing teams

Responsibilities

Develop and execute Ada’s global partnership strategy, aligning with company growth objectives and product roadmap
Build and scale revenue-generating partnerships that drive new business and expand Ada’s market reach
Build ROI-driven partnership frameworks, with clear KPIs for growth, adoption, and partner satisfaction
Represent Ada externally as a thought leader in AI partnerships and the future of customer experience
Work closely with Sales, Marketing, Product, and Customer Success to integrate partnership strategies into Ada’s overall GTM motion
Lead negotiations and contract management, ensuring mutually beneficial outcomes and compliance with Ada’s strategic and financial goals
Establish scalable partnership processes and governance frameworks to manage onboarding, performance, and renewals
Leverage data to track, analyze, and optimize partnership performance, providing regular insights to Ada’s leadership team
Lead, mentor, and grow Ada’s Partnerships team, fostering a high-performance, inclusive culture grounded in collaboration and accountability

Skills

Partnership Strategy

Strategic Alliances

Revenue Growth

Ecosystem Building

Enterprise Sales

Business Development

Global Strategy

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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