Job Description

Employment Type: Full time Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office

Position Overview

We are seeking candidates for future needs with Biopharma experience. This role focuses on building and expanding relationships within key accounts, driving growth, and ensuring operational excellence.

Responsibilities

Relationship Management

• Cultivate and expand deep relationships at the highest levels within the account, working in close coordination with direct reports and other departments.
• Establish and grow customer loyalty and Customer Delight by proactively engaging customers with insights on industry trends and potential challenges to position innovative solutions.
• Drive engagement between Executive Sponsors and other senior executives within broader Thermo Fisher leadership to foster deep trust and confidence in CRG’s offerings while gaining business insights.
• Make connections and identify new account areas for potential footprint expansion.
• Build and strengthen client advocacy and engagement at the highest account organizational levels.
• Establish robust CRG stakeholder management across all business units.

Account Ownership

• Drive the team to achieve targets within CDSD and all CRG business units.
• Expand existing commercial presence to grow accounts into strategic partners.
• Serve as the central point of contact for internal and external communication across all CRG.
• Proactively engage and drive internal stakeholders across the TMO organization (CRG, PSG, other groups), direct reports, and business partners (Finance, Legal, Sales, Operational Delivery, Governance) to ensure operational, financial, and commercial goals are achieved.
• Coach the team and actively participate in proposals and bid defenses, owning partnership pursuits within the account.
• Develop and maintain active account plans and demonstrate progress against planned strategies.
• Proactively solicit feedback from internal and external stakeholders to capture business intelligence for all account team members to share intelligence, best practices, and drive competitive differentiation.

Develops Growth Strategies

• Identify key areas of strategic expansion within accounts and drive proactive selling across all business units within CRG and across PSG.
• Collaborate with therapeutic unit leadership to develop strategies and execute against account growth plans with an emphasis on an enterprise-level view.
• Develop innovative commercial solutions (including commercial constructs, financial incentive structures, operational models) and proactively present them to customers to address existing challenges.
• Proactively identify and address financial, operational, relationship, and quality concerns aligned with customer needs, emphasizing TMO’s market differentiation.
• Develop strong working relationships with internal operational, commercial, and finance partners to execute according to plan.
• Prioritize top revenue generation and maximize efforts to increase market penetration.

Operational Quality and Efficiency

• Act as an enterprise champion, collaborating effectively with direct reports and operational colleagues to ensure exquisite operational delivery and exceed operational milestones while maintaining expected levels of quality and rigor.
• Coach Dev Ops and others to proactively address potential challenges and issues while optimizing existing operating models for more efficient ways of working.
• Drive incumbency on accounts.

Innovation

• Leverage collective relationships to identify customer needs that inform innovation and investment strategies.
• Demonstrate a deep understanding of the client’s market position, needs, and competitive landscape, with the ability to influence internal commercial, technological, and operational innovation to proactively reduce gaps and drive transformation.
• Deeply understand industry trends to inform clients.
• Challenge the enterprise on client needs to drive innovation discussions and applications, proactively reducing gaps and driving process improvements.

Team Management

• Recruit, train, and manage high-performing teams.